Henry Adams receives top customer service award

Henry Adams has been recognised for outstanding customer service throughout 2022, receiving the highest level of award from the independent review site, Feefo.

The Platinum Trusted Service Award was presented on Tuesday 17 January 2023. It marks the second consecutive year that the leading regional estate agency has secured this top-level achievement.  

Gareth Overton, head of residential sales at Henry Adams, said, “Receiving the Platinum Trusted Service Award for the second year running is brilliant for all of us here at Henry Adams, especially as it’s based purely on feedback directly from our many fantastic customers. 

“We would like to thank each of our customers for all their kind words and for putting their trust in Henry Adams to sell their home.

“I’m also very proud of everyone in the Henry Adams sales team. Time and again, our colleagues go above and beyond to achieve exceptional levels of customer care in a market which has at times presented us with a few challenges. This award recognises their efforts and the successful outcomes for our loyal customers as a result.”

Henry Adams is among the best estate agents in West Sussex, Surrey and Hampshire. Alongside its wide range of property services, including holiday cottages and planning consultancy, Henry Adams is dedicated to selling homes with a friendly, professional, and honest approach. Commitment to great customer service lies at the heart of their operations and sets the standard for excellence.

The Platinum Trusted Service Awards are only presented to businesses that have achieved their gold standard for three consecutive years. This requires at least 50 reviews rated on Feefo at 4.5 or above during 2022. 

Feefo works with over 6,000 brands and has become the world's largest provider of verified reviews and offers insights into trends, needs and habits.

Congratulating Henry Adams, CEO to Feefo Tony Wheble, said, “This year has been a difficult one for so many businesses. I’m delighted to recognise our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. 

“A particular congratulations to Henry Adams for winning a Platinum Trusted Service Award for providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”   

If you’d like to find out how Henry Adams can help you move, with the reassurance of award-winning customer service, simply get in touch for your free valuation.