Henry Adams wins Feefo’s ‘Platinum Trusted Service Award’

The Henry Adams sales & lettings team has just won the ‘Platinum Trusted Service Award 2022’ from Feefo, the highest level achievable on the independent review site.

The Platinum Trusted Service Award was introduced in December 2019 to recognise those businesses that excel by going ‘above and beyond’ to provide consistently excellent customer service year after year.

To be considered for the Platinum award, businesses have to win Feefo’s ‘Gold Trusted Service Award’ for three consecutive years, collecting at least 50 reviews each year with a minimum rating of 4.5 out of 5.

“We’re delighted to be recognised by Feefo with their highest level of award,” says Ian Wiggett, CEO of Henry Adams. “It reflects the hard work and dedication of every member of our team. Importantly, the award is only achieved through the genuine reviews of so many of our customers, making it especially meaningful.

“I’d like to thank each of our customers who took the time to write a review about our staff and our services. We read every review written on the platform which gives us a genuinely independent view of their experience of moving home through Henry Adams. Their comments allow us to understand our customers better, which in turn enables us to consistently improve each year.”

Henry Adams initially registered on the independent review site just three years ago which means they’ve reached Feefo’s threshold for its highest customer service award in the shortest possible time.  

With more than 370 reviews over the past year at an average rating of 4.9 out of 5, it’s no wonder Henry Adams is one of the region’s favourite estate agents.

Gareth Overton, head of residential sales, says, “I’m extremely proud of my team for achieving this award. Not only is it great to hear our customers saying such positive things about people throughout our network of offices, but it also shows new customers that we really do provide the level of customer service they’re looking for. It demonstrates that we can be trusted with handling your property move with care.”

To see what customers have to say about Henry Adams, check out our latest Feefo reviews.