Henry Adams receives Feefo Gold Trusted Service Award 2020

Henry Adams Sales & Lettings has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

The Gold Trusted Service awards are awarded only to businesses which have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1 January and 31 December 2019.

The Feefo award is based on the number and average rating of reviews Henry Adams has collected and as all reviews are verified as genuine, the accreditation is a true reflection of the business’s commitment to outstanding service.

Gareth Overton, head of residential sales at Henry Adams, said, “We’re proud to receive this award in our first year of using Feefo, as it’s based on the feedback of the most important judges of all, our customers. It recognises how hard we work to give all our customers the best possible experience.”

Ian Wiggett, managing director of Henry Adams Lettings, added, “Everyone at  Henry Adams is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Congratulating Henry Adams on winning this year’s award, Steph Heasman, director of customer success at Feefo, said, “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights.

Working with over 3,500 clients, Feefo ensures that all feedback is authentic by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

Henry Adams is one of the most successful and well-respected firms of estate agents and chartered surveyors with a network of offices in West Sussex, Surrey and Hampshire.

The company has its head office in Chichester and provides expertise across a broad range of property disciplines, including residential sales, lettings, commercial, planning, land & new homes, agricultural, surveying and fine art auctions.